At Scala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our Shopify-powered website or purchase products from us.
Information We Collect
Device Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Time zone
- Device information
- Cookies stored on your device
- Pages and products you view
- How you interact with our website
- Referring websites or search terms
This information helps us improve your browsing experience, protect our website from fraud, and better understand how customers use our store.
We collect this information using technologies such as:
- Cookies
- Log files
- Web beacons
- Tags
- Pixels
Order Information
When you place an order or attempt to place an order through our website, we collect information including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
For your security, Scala does not store your complete payment card information. Payments are processed securely through Shopify's supported payment providers.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Process payments securely
- Arrange shipping and delivery within our service areas
- Send order confirmations and updates
- Respond to your questions and customer service requests
- Detect and prevent fraud or unauthorized transactions
- Improve our website, products, and services
- Analyze website performance and customer behavior
- Send marketing communications and promotional offers if you have chosen to receive them
Shopify Services
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.
Your information may be processed through Shopify's secure systems to facilitate order processing, payment, website hosting, and store functionality. Shopify maintains industry-standard security measures designed to protect your personal information.
Cookies
Our website uses cookies to:
- Keep your shopping cart active during your visit
- Remember your preferences
- Improve website functionality
- Measure website performance
- Help us understand how visitors use our website
You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.
Sharing Your Information
We only share your information with trusted service providers when necessary to operate our business, including:
- Shopify
- Payment processing providers
- Shipping and delivery partners
- Analytics providers
- Customer support tools
We may also disclose your information if required by law or when necessary to protect our legal rights, customers, or business.
Data Security
Scala takes reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
While no online system can guarantee complete security, we continually work to safeguard the information entrusted to us.
Data Retention
We retain your personal information only for as long as necessary to fulfill your orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Subject to applicable laws, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Withdraw consent for marketing communications at any time
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Shopify services, or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Scala Customer Support through our official customer service channels.